Virtual Assistant
We ensure we employ only virtual assistants that are of A level standard or above, have management experience or have managed busy offices, that way we know that they can work independently and have the considerable experience required. They are able to 'think outside the box' and make decisions on your behalf within given parameters, when required. They will be there for you to rely on, handle your bookings, your deliveries and ensure any issues or supply demands are dealt with promptly. An example of what you could expect from a virtual assistance is:
- Taking Telephone Messages
- Scheduling Appointments/Management of Diary
- Customer Related Tasks
- Customer Orders
- Answering Customer Queries via Telephone or Email
- Performing Information Gathering
- Vetting and Sifting Information for You
- Audio Transcription
- Replying to Standard Letters and Emails
- Accounts/Invoicing
- Taking payments over the Telephone
Obviously again the above will change depending on the business and requirements you need and this will leave you free to get on with what you are good at.
All our computers have top quality security and password settings and we are able to use various encryption techniques to suit your system. Our staff have advanced training in Microsoft software including Word, Excel, PowerPoint, Access and Outlook together with all audio transcription types. They have excellent written and oral English, 70 words per minute typing speed with very good accuracy, customer service and business acumen training.
All of which is more than impressive, and the most important unique service we offer is that you will be involved with the same person, so that your customers, as well as yourself, know your assistant ensuring the smooth running of your business.
